Introduction
Facing login confusion after the Astound Broadband change? Are you looking for a helpful guide to complete your RCN Webmail login successfully? Then you have reached the right place!
Getting to your email should be simple, but sometimes big company changes make things confusing. You might be asking, “Where do I log in now?” If you were an RCN customer, your email address (which probably ends in @rcn.com) still works just fine, even though RCN is now part of Astound Broadband.
Astound Broadband manages RCN, but your familiar email service remains open for business. In this guide we give you all the details and easy steps you need to complete your rcn webmail login. Which will help you manage your account, and fix common problems without any headache. Your email is important, and we make sure you can access it easily under the new Astound name.
Understanding RCN Webmail & Astound
RCN Webmail is the email service that RCN Telecom Services provided for years. For long-time users, your email address is likely still something like username @rcn.com. The company changed when RCN joined Astound Broadband, along with other providers like Grande and Wave.
Astound keeps the RCN name in many areas, but all the technical stuff, like the network and billing, runs through Astound’s system. This means that when you access your mail, you are doing an astound rcn webmail login, but you still use your old RCN email address and password. Understanding this shift is the first step to smooth account management!
How to Log In to RCN Webmail
You have a few good ways to access your rcn webmail. We recommend the first method because it helps you manage your whole account, but the second method is great if you just want your mail quickly.
1. Login Through MyAstound / MyRCN Portal
The MyAstound portal (sometimes called MyRCN) is your main home for all your services—paying bills, checking service status, and getting to your email.
- Go to the Portal: Open your browser and go to the official customer login page: https://my.rcn.com/ (This link works for all Astound/RCN users).
- Use Your Master Account: Enter your main my rcn login username and password. This is the login you use for billing and account management, which might be different from your email password.
- Find the Webmail Link: Once you are logged into your main dashboard, look for a menu or quick link labeled “Webmail” or “Email.”
- Click and Go: Click that link, and the system should take you directly to your rcn webmail inbox without needing to type your password a second time.
2. Direct RCN Webmail Login Page
If you only want to check email quickly, this is your fastest path to the inbox.
- Open the Direct Link: Type this address into your browser: https://webmail.rcn.com/zmail/index.php
- Enter Your Details: Type your complete rcn webmail login email address (e.g., username@rcn.com) into the Username field.
- Use Your Password: Carefully enter the password for that specific email address. Passwords care about capital letters!
- Log In: Click the “Login” button to open your inbox.
3. Accessing RCN Webmail on Mobile Devices
The best way to use your rcn webmail on your phone or tablet is by setting it up in your favorite email app (like Apple Mail, Outlook, or Gmail). You will need these special settings:
| Setting Type | Protocol | Server Address | Port | Security (SSL/TLS) | Authentication |
| Incoming Mail | IMAP (Best) | https://www.google.com/search?q=imap.rcn.com | 993 | Yes | Password |
| Incoming Mail | POP3 | https://www.google.com/search?q=pop.rcn.com | 995 | Yes | Password |
| Outgoing Mail | SMTP | https://www.google.com/search?q=smtp.rcn.com | 587 | Yes | Password (Required) |
Important Note: When setting up, choose IMAP if you check your email on multiple devices, as it keeps all your mail in sync. You must also turn on “SMTP Authentication” for the outgoing server, which uses your full rcn webmail login email and password.
First-Time Astound Webmail Setup and Account Activation
Sometimes, you need to verify or find details before you can log in, especially if you are a new customer or just setting up the email for the first time.
1. Steps to Activate Your RCN Webmail Account
RCN email accounts are usually ready to go as soon as your main internet service starts. If you have trouble logging in for the first time:
- Check Your Main Account: Make sure your main Astound Broadband account is active and all your services are current.
- Create a MyAstound Account: New users should first create a MyAstound account on the main website. This step makes sure your email service is properly linked to your customer profile.
- Call Support: If you get an error message, call Astound Customer Service (The number is 1-800-427-8686). A support agent can check the email status on the system and make sure it is fully turned on.
2. How to Find Your RCN Account Number
You will need your RCN Account Number (which is now your Astound account number) whenever you call support or need to register online. Knowing how do i find my rcn number is important!
- Look at Your Bill: The easiest place to find it is on your monthly paper or electronic bill. The account number is clearly printed near the top of the statement, usually next to your name and address.
- Check the Online Portal: Log in to the MyAstound/MyRCN portal. Your account number is always visible on the main account summary or dashboard.
- Call Customer Service: If you cannot find a bill, call Astound Customer Service at 1-800-427-8686. Tell the agent your name and service address, and they can look up your number for you.
3. How to Change or Reset Your RCN Webmail Password
Keeping a new, strong password is one of the best ways to keep your email safe. You have two ways to manage it.
4. Changing Password in MyAstound Portal
This is the recommended way because it uses your main my rcn management tools.
- Log In: Go to the MyAstound portal and log in with your main account username and password.
- Go to Passwords: Find the Accounts menu and look for an option like “Webmail Links” or “Change Email Passwords.”
- Select Email: Choose the specific rcn webmail login email address you want to update from the list.
- Update: Type in your new, strong password two times, and click “Submit.”
5. Resetting Forgotten Password via UserTools
If you forgot your password and cannot get into the MyAstound portal, you might be able to use the older RCN management system.
- Visit UserTools: Go to the RCN UserTools website: http://usertools.rcn.com/
- Follow Reset Links: Look for a link like “Forgot your password?” on the login page.
- Verify Yourself: The system will ask you to prove your identity, likely using security questions or your account number. Follow the on-screen steps to set a new RCN webmail password.
Common RCN Webmail Login Issues and Fixes
It’s frustrating when you cannot log in, especially if you need to check an important rcn webmail login email. Here are the most common problems and how to fix them easily.
1. What to Do If You Forgot Your RCN Webmail Password
If you are locked out because you forgot your password, your first step is to use the methods described above (MyAstound portal or UserTools).
- Do Not Guess Too Much: If you guess too many times, the system might lock your account.
- Call Support if Needed: If the online tools don’t work, immediately call Astound customer support at 1-800-427-8686. They can manually check your account and help you with a secure reset.
- Security Alert: Never, ever click a link in an email asking you to “verify” or “deactivate” your account by giving them your password. Astound will never ask for your password in an email. This is a dangerous phishing attempt.
2. How to Fix “Account Deactivated or Suspended” Error
If you see an error that says your account is deactivated, the issue is often bigger than just your email.
- Check Billing: Most deactivations happen because of a late or missed payment on your main Astound Broadband bill. Log into your MyAstound billing section or call support to check your payment status right away.
- Contact Support: If your bill is current, your account might have been flagged for security reasons (like sending too much spam). Only an Astound representative can fix this. Call them at 1-800-427-8686 to investigate and restore your service.
3. Troubleshooting Loading, Server, or Connection Issues
If the rcn webmail login page won’t load, or the website is acting strange, follow these steps:
- Check Your Internet: Can you browse other websites like Google or the news? If not, your main internet service is down, and you need to troubleshoot your modem/router first.
- Clear Your Browser: Old files (cache and cookies) sometimes break secure website logins. Try clearing your browser’s history and cookies, or try logging in with a different browser (like Firefox instead of Chrome).
- Check for Outages: If your internet works but your friends in the area also can’t access their rcn webmail login lehigh valley or other regional webmail, Astound might have a network issue. Check the Astound website or their social media pages for service updates.
4. Why Am I Not Receiving or Sending Emails in RCN Webmail?
If you can log in, but mail is stuck, check these things inside the webmail system:
- Is Your Mailbox Full? Every mailbox has a storage limit. Log into webmail and delete old emails, especially those with large attachments, from your Inbox and Trash folders.
- Check Your Filters: Go to the “Settings” or “Preferences” area of your webmail. A filter or rule you set up might be sending all new mail straight to the Junk or Trash folder by accident.
- Check Mobile App Settings: If you are using a phone app, make absolutely sure the Outgoing Mail (SMTP) settings are correct, especially that you have enabled SMTP Authentication.
Read more: Looking for login help with other webmail platforms? Check out these step-by-step guides below:
| How to Use Albany Med Webmail: Complete Access & Troubleshooting Guide | Can’t Access Alliance Communications Webmail? Easy Login Help & Fixes |
| Bluehost Webmail Login: Step-by-Step Guide to Access Your Email | Can’t Sign Into EarthLink Webmail? Common Causes and Solutions |
Tips and Best Practices for RCN Webmail Users
A smart approach to your email keeps you safe and makes things run smoothly.
1. How to Keep Your RCN Webmail Account Secure
- Make Strong Passwords: Your password should be long (at least 10 characters) and mix up capital and small letters, numbers, and symbols. Never use personal info like your birthday or your pet’s name.
- Be Aware of Phishing: Astound will never email you out of the blue asking for your password or personal information. If you get a suspicious email, do not click anything. Report it using the “Spam” or “Junk” button in your webmail.
- Update Security Questions: Log into the MyAstound portal every now and then to make sure your security questions and answers are still correct.
2. Setting Up Email Forwarding or Backup
Setting up forwarding is a great idea, especially when companies change, because it makes sure you never miss an important message.
- Log In: Go to your rcn webmail account.
- Go to Settings: Navigate to the “Preferences” or “Settings” menu, then the “Mail” tab.
- Set Up Forwarding: Look for the “Forward a copy to” option under the “Receiving Messages” section.
- Enter the New Address: Type in an external email address (like your Gmail or Outlook account) where you want to receive your RCN mail. You can choose to keep a copy in your RCN inbox as a backup.
- Save: Click “Save” to make the change.
3. When to Contact RCN / Astound Support
If the simple fixes above don’t work, it is time to call in the experts. Always call Astound Customer Support for these issues:
- You are completely locked out and cannot reset your password using the online tools.
- You receive an “Account Deactivated” error, and your service is affected.
- You suspect a security breach or unauthorized astound rcn webmail login activity.
- You confirm a widespread service outage that is affecting your region (e.g., rcn webmail login lehigh valley access).
Where to Get Help and Support
1. Official Astound / RCN Support Resources
Always start with the official source for the safest and most accurate help.
- Customer Support Phone: Visit their contact us page or simply Call 1-800-427-8686. This is the main line for all account, billing, and technical help, available 24/7.
- Astound Support Center: The official website has many articles and FAQs for troubleshooting.
2. Community Forums and Expert Assistance
For quick questions and to see if others are having the same issue, online forums can be helpful.
- Peer Advice: You can often find real-time advice from other Astound/RCN users.
- Outage Confirmation: Community members sometimes post faster updates about local outages than the official channels.
- Safety Warning: Never share your rcn webmail login email password or full account number in any public forum!
Frequently Asked Questions
1. How do I log in to my RCN Webmail account?
You log in by either using your main MyAstound customer account at https://my.rcn.com/ and clicking the Webmail link, or by going straight to the direct login page at https://webmail.rcn.com/zmail/index.php and entering your full @rcn.com email address and password.
2. How do I find my RCN account number?
You can find your rcn account number on the front of your monthly Astound Broadband bill or by logging into your my rcn login account online; it is usually displayed on the main summary screen.
3. Why can’t I access my RCN Webmail login in Lehigh Valley?
Access issues in a specific area like rcn webmail login lehigh valley often point to a local service outage or problem. First, check that your home internet is working, and then check the Astound website for service outage notices in your area.
4. How do I reset my RCN Webmail login password?
The simplest way to reset your rcn webmail login password is to log into the MyAstound portal (https://my.rcn.com/) and use the “Change Email Passwords” tool located in the Accounts section.
5. What should I do if my RCN email account is deactivated?
If your email is deactivated, you need to check the status of your main Astound Broadband service. This usually happens because of an overdue bill. Call Astound Customer Service at 1-800-427-8686 to check your payment status and restore service.
